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Accessibility statement for Profiles comment response tool

This website is run by NHS Digital. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of VoiceOver, Jaws, NVDA)
  • skip to repeated content

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact: nhswebsite.servicedesk@nhs.net

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: nhswebsite.servicedesk@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS UK is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non accessible content

The content listed below is non accessible for the following reasons.

Non compliance with the accessibility regulations

WCAG 1.3.1 Info and Relationships

On certain pages Jaws and NVDA are not aware of the first level heading. It will be read out as a form legend but will not display in a rotor of elements as a heading.

WCAG 1.4.3 Contrast (minimum)

When a user receives an error, each input adds a placeholder which fails colour contrast

WCAG 2.4.1 Bypass blocks

Currently there is a 'Skip to main content' link however due to issues with focus order this currently does not have expected behaviour

WCAG 2.4.3 Focus order

When navigating by keyboard only, the focus order is not in an order that preserves meaning and operability. Dynamic content is regularly loaded in which modifies users current focus state.

WCAG 3.3.1 Errors are not clearly represented

Errors are currently being displayed at incorrect times

Disproportionate burden

Currently you are unable to login without the use of JavaScript. Due to using a third-party tool for our login process, we are unable to rectify this issue.

This third-party tool also limits out ability to modify page markup, which means the issues listed above currently cannot be resolved.

We have created some guidance (opens in a new window or tab) that will assist you in registering with the tool.

How we tested this website

This website was last tested on 27 September 2019. The test was carried out by NHS UK Frontend developers.

We tested every page of the profile viewer with Jaws, NVDA, VoiceOver and ZoomText.